Voltwise Power Holdings Limited (“Voltwise Power”) is a utility scale battery storage project developer across Europe and the United Kingdom with plans to own and operate projects. We are committed to processing any personal information in ways that comply with legal and regulatory obligations, and to being clear about what we do with your personal information.
As an organisation, Voltwise is registered with the Information Commissioner in accordance with the UK General Data Protection Regulations. Our registration number is 00013277563.
Please read the following statement which sets out the basis on which any personal information collected about you when visiting or using our website or enquiring about our services.
Data collection
As a Visitor, you can browse our website to find out more about the Website and the services we provide. For the personal data that we process you control the amount and type of information you provide but we will only ever look to collect the information we need, including any data that will be useful to help improve our services or the operation of our website.
The personal information that we collect depends on the context of your interaction with us, the choices you make and the products and features you use but in general terms we automatically collect certain information such as:
• Your Name, Email Address and Contact Data
• Cookies – to identify the areas of our website that you have visited and to personalise the content that you see – see below for further details on the cookies we will use.
• Log Information – we automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered, your Internet Website provider name, web browser type, type of mobile device, and computer operating system.
Our Legal Basis to process
The personal data that is used is limited to the information we need and is processed mainly for the purposes of our legitimate interests and the performance of services to provide you with the information or services you have enquired about.
Where it is appropriate or necessary, we will seek your consent for the processing of data such as certain cookies or where the processing activity is not part of the agreed services.
Website Cookies
Cookies are small files of letters or numbers downloaded onto a device when users access websites. They are widely used to make websites work, for example to make the videos play, or to work more efficiently, as well as to provide service information to the owners of the site.
Gathering information on how a website performs is important for all businesses – the information is critical to understanding how a website is functioning, of the articles and pages that a visitor uses the most and ultimately how the visitor experience can be improved. Many companies will use third party organisations to generate this information, and the data that is collected will be shared with both the website owner and the organisation providing the website analytics, with the analytics provider then using the information for their own data mining purposes. This information is frequently transferred outside of the UK and the European Union.
Some of the cookies we use will need your permission, by way of ‘Consent’, to allow us to do this. Other cookies, (usually session cookies) are essential, and do not require your Consent. However, regardless of whether we need your Consent or not, we will inform you if we are using them, by including information within this Policy. Cookies, and any similar technologies change over time, so please refer to this Policy at regular intervals to ensure you remain aware of how we use them.
How we use Cookies
There are several different types of cookies used for different purposes. Some of these are for our benefit, to help us improve our website and improving the user experience. Others are to ensure security and help prevent fraud and are strictly necessary to provide the requested by you. Other types of cookies are more aligned to your preferences, such as what we think you might like to see in terms of adverts.
Cookies allow us to distinguish you from other users of the website. We understand that everyone is unique and has different preferences. By using cookies, we can tailor the adverts that you see, and we can understand the webpages you may be most interested in, so your browsing experience is better for you. We can give you more choices when using cookies, such as saving your username, so you do not have to type this in every time you log into your account.
We use the following types of cookies:
• Essential Cookies
These are for the essential functions of our website, such as ensuring the security of the webpage you are visiting and enabling functionality that allows you to move around and use the website, including storing items in your shopping basket.
• Functional cookies
These are cookies that can remember who you are, and your preferences that you have chosen, such as language and appearance of the webpage, which may depend on the browser you are using. We use them to operate certain functions of the websites and apps in line with the choices you make such as remembering your settings, and ensuring your site’s pages look consistent.
• Analytical and Performance Cookies
‘Performance Cookies’ monitor how many people visit the website, how long people spend viewing the website, and which pages are visited for the longest period.
We currently do not make use of these types of cookies.
You can configure your web browser to refuse cookies, to delete cookies, or to be informed if a cookie is set. How to do this will depend on the browser you use.
Keeping your information safe and secure.
Voltwise Power is committed to keeping personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.
In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.
To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Do we Share your personal data?
Access to your personal information is only allowed when required by law or is required as part our fulfilling our service obligations. We will not share your information with any third parties for the purposes of direct marketing.
We may use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it.
For the provision of our website, we use the services of OVH GmbH (Christophstraße 19, 50670 Cologne, Germany) who are located in the EU.
Links to Other Websites
This privacy statement does not cover the links to other websites. We encourage you to read the privacy statements on the other websites you visit.
Controlling your personal information (Your Rights)
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.
Under certain circumstances, you have rights under UK Data Protection Act 2018 (DPA) and UK GDPR in relation to your personal information. You may have the right to:
• be informed of how we will use your data as provided by this Policy
• access the information held about you. Your right of access can be exercised in accordance with data protection law;
• object to us processing, or ask us to restrict our processing of your personal information for any of the purposes listed in this policy, at any time.
• ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge.
• ask us to erase or delete your personal information. We will do our best to respond to such requests, but these are subject to certain limitations such as legal requirements.
• Request a transfer of your personal information (again in certain circumstances).
If you wish to exercise any of the above rights or to review, verify, correct or question anything detailed in this policy or you are unhappy with any aspect of how we use your data, please contact us at: dataprotection@voltwisepower.com
Mail: 197 Kensington High St, London, United Kingdom, W8 6BA
OR by emailing: dataprotection@voltwisepower.com
OR calling: +44 7521 471 171
We will respond to your request promptly and look to resolve any query within 30 days and free of charge. However, we reserve the right to refuse or charge an administrative fee for the furthering of any of the above requests if they are done so in a frivolous, vexatious or excessive manner. We will always notify you if such a charge is being applied
Complaints
You also have the right to make a complaint at any time and we appreciate the chance to deal with your concerns in the first instance. To register a complaint please email us at dataprotection@voltwisepower.com.
If you are unsatisfied by our reply then you have the right to lodge a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. You can contact the Information Commissioner’s Office by telephone on 0303 123 1113, or by using the live chat service which is available through the Information Commissioner’s website www.ico.org.uk
Changes to our Privacy Policy:
We reserve the right to update this privacy notice at any time, and we will provide you with details of our new privacy notice on this website.
This privacy policy was last updated in May 2023